Tag: leadership

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How the Right Stakeholders Earn Customer Confidence – A Real Wedding Story

When it comes to customer service, one principle often overlooked is the power of involving the right stakeholders at the right time. Let me explain how we handled this while planning my cousin’s wedding.

The Challenge: Quality on a Limited Budget

We had a clear goal – to organize a beautiful wedding within a limited budget, without compromising on quality. Food was the biggest priority, and I reached out to multiple event management teams. Most either quoted very high prices or couldn’t guarantee the quality we wanted.

One day, I received a call from a person named Fazil from a Pee Vee Events based in Perijanam, about 50 km away from our venue. Initially, I was hesitant. My main concern was freshness of food – after all, no one wants to take a chance on wedding day meals.

My initial reaction? A firm “no.” The distance of their kitchen was a major red flag for food quality and freshness, especially for a significant family event. Moreover, we had no idea about service quality. However, the salesman, Fazil, was persistent and, more importantly, perceptive. He understood my reluctance and immediately offered a guarantee: impeccable food quality, freshness, and even the promise of setting up a kitchen closer to our venue.

This was a good start, but what truly solidified our confidence was his next move. Fazil didn’t just ask for another phone call; he requested an in-person meeting. And he didn’t come alone.

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Delegate and Empower – Are they different?

They are not…. Empowerment takes delegation to the next level that gets you greater results. Leaders play big role in transforming team to a highly empowered team to achieve great outcomes. Let’s look at these closely.

Leaders who delegate tasks effectively manage their time to focus on more strategic initiatives rather than getting bogged down with firefighting and routine tasks. By delegating tasks and empowering team members to make decisions, leaders can tap into a wider range of perspectives and expertise.

When delegating a task, leaders should provide clear instructions on what needs to be done, how it needs to be done, and by when. They should also provide any necessary resources and support, and set clear expectations for the delegated task, including the deadline, deliverables, and quality standards.

Delegation isn’t just about assigning tasks; it’s about empowering your team, fostering growth, and maximizing collective output. These depend on your leadership style, the tasks, and your team’s capability and strength.

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You don’t be that FROG in the well.

I remember I learned about a frog that lived in the well. Since frog was in the well entire his life he thought that the Well is the world and there is nothing beautiful than that until the water in the well dried and frog had to come out of it.

We should not be that FROG in the well.

Froginthewell

There are lot of things in the world that we have not learned and seen yet. We must be open to learn. You might be able perform well in your job today. But we need to think about tomorrow. The world is changing too fast, so we need to learn faster and act swiftly to survive in the world.

It is not just about learning, we also need to look around and check are we doing it properly. It this the best of doing? There are 100s of people in the world doing similar stuff differently. It is a challenge to get know about how others are doing. That is where you need to collaborate with others, engage yourself with others in the world, hear other, share your thoughts,  arranged hackathons to bring new ideas and encourage openness in the team to bring new thoughts. We never know, the ideas can come from junior in the team. Remember an idea can change your world !!!

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